Privacy Policy
How we process your personal data and why:
Of course, you are free to opt out of receiving these requests from us at any time by contacting us at sales.simonstrains@gmail.com
Simon's Trains committed to protecting your privacy. We only use the information that you give us in the delivery of our service.
Cookies
As part of the new data protection laws we are required to let you know when we use any kind of tracking devices or ‘cookies’ on our website.
We use cookies on our website to help remember you if you wish to remain logged in and to remember the contents of your cart they not tell us any personal data about you other than what country you are based in and none of the information is linked to any of your personal details.
All you need to do to remove these cookies is to go to your browser history and clear your cookies.
Full Privacy Policy
The type of information we will collect about you includes:
The personal information which we hold will be held securely.
All transactions take place through payment providers (Paypal etc.) therefore we do not collect or store any card details. This is why whenever we process a transaction over the phone we must always ask for card details every time, even if you are an existing customer.
In specific situations, we can collect and process your data with your consent. For example, when you tick a box to receive email newsletters. When collecting your personal data, we’ll always make clear to you which data is necessary in connection with a particular service.
In certain circumstances, we need your personal data to comply with our contractual obligations. For example, if you order an item from us for home delivery, we’ll collect your address details to deliver your purchase, and pass them to our courier.
If the law requires us to, we may need to collect and process your data. For example, we can pass on details of people involved in fraud or other criminal activity to law enforcement.
In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests. For example, we may use your purchase history to send you or make available personalised offers. We may also use your address details to send you direct marketing information by post, telling you about products and services that we think might interest you.
When do we collect your personal data?
We know how much data security matters to all our customers. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it. We secure access to all areas of our websites and apps using ‘https’ technology.
Access to your personal data is password-protected and secured to ensure it is protected. We regularly monitor our system for possible vulnerabilities and attacks, and we carry out penetration testing to identify ways to further strengthen security.
We sometimes share your personal data with trusted third parties. For example, delivery couriers or for fraud management.
Here’s the policy we apply to those organisations to keep your data safe and protect your privacy:
In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.
You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. We must always comply with your request.
If you are receiving any direct marketing communications that you dislike, please contact us.
To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice. If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.
If you have any further questions about privacy please contact us.
- To process any orders that you make by using our websites, or in store. If we don’t collect your personal data during checkout, we won’t be able to process your order and comply with our legal obligations.
For example, your details may need to be passed to a third party to supply or deliver the product or service that you ordered, and we may keep your details for a reasonable period afterwards in order to fulfill any contractual obligations such as refunds, guarantees and so on. - To respond to your queries, refund requests and complaints. Handling the information you sent enables us to respond. We may also keep a record of these to inform any future communication with us and to demonstrate how we communicated with you throughout.
We do this on the basis of our contractual obligations to you, our legal obligations and our legitimate interests in providing you with the best service and understanding how we can improve our service based on your experience. - To protect our business and your account from fraud and other illegal activities. This includes using your personal data to maintain, update and safeguard your account.
- To protect our customers, staff, premises and assets from crime, we operate CCTV systems in our store. We do this on the basis of our legitimate business interests.
- To process payments and to prevent fraudulent transactions. We do this on the basis of our legitimate business interests. This also helps to protect our customers from fraud.
- If we discover any criminal activity or alleged criminal activity through our use of CCTV, fraud monitoring and suspicious transaction monitoring, we will process this data for the purposes of preventing or detecting unlawful acts.
- With your consent, we will use your personal data, preferences and details of your transactions to keep you informed by email, web or telephone about relevant products and services including discounts, promotions, events, competitions and so on.
Of course, you are free to opt out of hearing from us by any of these channels at any time. - To send you relevant, personalised communications by post in relation to updates, offers, services and products. We’ll do this on the basis of our legitimate business interest.
You are free to opt out of hearing from us by post at any time. - To send you communications required by law or which are necessary to inform you about our changes to the services we provide you. For example, updates to this Privacy Notice, product recall notices, and legally required information relating to your orders. These service messages will not include any promotional content and do not require prior consent when sent by email or text message. If we do not use your personal data for these purposes, we would be unable to comply with our legal obligations.
- To display the most interesting content to you on our websites, we’ll use data we hold about your favourite manufacturers or products and so on. We do so on the basis of your consent to receive notifications and/or for our website to place cookies or similar technology on your device.
For example, we might display a list of items you’ve recently looked at, or offer you recommendations based on your purchase history and any other data you’ve shared with us. - To administer any of our prize draws or competitions which you enter, based on your consent given at the time of entering.
- To comply with our contractual or legal obligations to share data with law enforcement.
Of course, you are free to opt out of receiving these requests from us at any time by contacting us at sales.simonstrains@gmail.com
Simon's Trains committed to protecting your privacy. We only use the information that you give us in the delivery of our service.
Cookies
As part of the new data protection laws we are required to let you know when we use any kind of tracking devices or ‘cookies’ on our website.
We use cookies on our website to help remember you if you wish to remain logged in and to remember the contents of your cart they not tell us any personal data about you other than what country you are based in and none of the information is linked to any of your personal details.
All you need to do to remove these cookies is to go to your browser history and clear your cookies.
Full Privacy Policy
The type of information we will collect about you includes:
- Your name
- Your address
- Your phone number
- Your email address
The personal information which we hold will be held securely.
All transactions take place through payment providers (Paypal etc.) therefore we do not collect or store any card details. This is why whenever we process a transaction over the phone we must always ask for card details every time, even if you are an existing customer.
In specific situations, we can collect and process your data with your consent. For example, when you tick a box to receive email newsletters. When collecting your personal data, we’ll always make clear to you which data is necessary in connection with a particular service.
In certain circumstances, we need your personal data to comply with our contractual obligations. For example, if you order an item from us for home delivery, we’ll collect your address details to deliver your purchase, and pass them to our courier.
If the law requires us to, we may need to collect and process your data. For example, we can pass on details of people involved in fraud or other criminal activity to law enforcement.
In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests. For example, we may use your purchase history to send you or make available personalised offers. We may also use your address details to send you direct marketing information by post, telling you about products and services that we think might interest you.
When do we collect your personal data?
- When you create an account with us.
- When you purchase a product or service in store or by phone but don’t have (or don’t use) an account.
- When you engage with us on social media.
- When you contact us by any means.
- When you enter prize draws or competitions.
- When you visit our shop CCTV systems are operated for the security of both customers and staff. These systems may record your image during your visit.
We know how much data security matters to all our customers. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it. We secure access to all areas of our websites and apps using ‘https’ technology.
Access to your personal data is password-protected and secured to ensure it is protected. We regularly monitor our system for possible vulnerabilities and attacks, and we carry out penetration testing to identify ways to further strengthen security.
We sometimes share your personal data with trusted third parties. For example, delivery couriers or for fraud management.
Here’s the policy we apply to those organisations to keep your data safe and protect your privacy:
- We provide only the information they need to perform their specific services.
- They may only use your data for the exact purposes we specify in our contract with them.
- We work closely with them to ensure that your privacy is respected and protected at all times.
- Operational companies such as delivery couriers.
- For fraud management, we may share information about fraudulent or potentially fraudulent activity in our premises or systems. This may include sharing data about individuals with law enforcement bodies.
- Access to the personal data we hold about you.
- The correction of your personal data when incorrect, out of date or incomplete.
- For example, when you withdraw consent, or object and we have no legitimate overriding interest, or once the purpose for which we hold the data has come to an end (such as the end of a warranty).
- That we stop using your personal data for direct marketing through email or post.
- That we stop any consent-based processing of your personal data after you withdraw that consent.
In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.
You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. We must always comply with your request.
If you are receiving any direct marketing communications that you dislike, please contact us.
To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice. If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.
If you have any further questions about privacy please contact us.
